Our Policies

SHIPPING NOTICE

Chocolate Shipping Information: Shipping chocolate can be tricky business. The biggest factor is weather: in St. Louis, at the recipient’s location, and whatever is in-between. But there are also transportation issues like the shipping box being stored in a warm warehouse, or in a hot truck in the sun, or left on a sunny porch. Please read the information below and let us know if you have any concerns.


Shipping Information
Every confection in our shop is handcrafted in St. Louis, MO. We want your order to arrive in great shape so you can enjoy it, and we want to provide the most economical way to do that. If you have any questions about how the process works, or if you’d like to discuss alternative shipping options, please call our Maplewood shop at 314.645.4446.

We ship all orders in insulated boxes with frozen gel packs (included in the shipping cost), via UPS to U.S. destinations, on Monday, Tuesday and Wednesday, for delivery by Friday of that week. To ensure our chocolate arrives in great condition, we avoid longer ship times than two days. (For much of the Central US, UPS Ground works just fine for that.) We don’t ship over weekends or holidays, when the chocolate can get “stuck” someplace.

Details matter! We can’t ship to PO or APO boxes. Please be sure to include the suite or apartment number. We can’t be responsible for shipping to an incorrect or incomplete address if that’s all you give us — you’ll have to pay for re-shipping.

If you have any questions regarding the status of any order placed, please call 314.645.4446, and please have ready your order number and any important information (like a change of address or specific date you need your order by) and we will do our best to accommodate.

Also, please make sure someone will be available to receive the shipment. We hate it when it gets left on a doorstep!

 
Purchase Policy

  • Payments: Online we accept Visa, MasterCard, American Express, and Discover. In our shops we also accept personal checks, with a valid picture ID, and cash (of course!).
  • Returns and Refunds: We want you to be happy about your purchase, and we make every effort to make sure that the chocolate we ship arrives in great condition. If you are unhappy, please let us know and we’ll do whatever we can to make it better.
  • Defects and Damages: If there are any damages to your shipment, please accept our apologies & email us immediately using the form below so we can make it right!

Online Privacy Policy
Kakao is committed to protecting your privacy. All personal information you enter during registration is kept private, and all credit card information is processed through a secure server and not accessible to any Kakao employees. We do not disclose, sell, or rent any of our customer’s information to third party companies.

Satisfaction Policy
We love and value our customers and your happiness is our first priority. If for any reason you are unsatisfied with your purchase or our service, we ask for you to give us the opportunity to make that right. You may use the contact form below to get in touch with us.
 
For more information…
To inquire about an order status or if you have a question that we have not answered please use the form below to contact us and we will respond as quickly as we can.

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